Clearogen Product & Skincare Questions

Q. Is Problem skin caused by dirt or un-cleanliness?

Problem skin is caused by overproduction of oil in the sebaceous glands which results in the clogging of the pores. These pores are found deep within the structure of the skin, therefore you cannot wash away the problem, no matter how many times a day you wash or scrub your face. In fact, scrubbing and washing the skin too much can actually end up irritating the skin and worsening the condition.

Q. Can blackheads result in scarring?

Blackheads alone will not result in scarring, but constant picking and popping of blackheads can leave permanent damage. Inflammatory breakouts or deep cystic eruptions carry  the most potential for scarring.

Q. Will Clearogen products help the pimples on my body?

Definitely. Breakouts on the body are most common where oil glands are most prevalent; on the back, chest, and shoulders. Clearogen Anti-Blemish  Lotion will help treat and prevent problem skin in these areas.

Q. What is DHT and why is it the root cause of problem skin?

DHT or Dihydro-testosterone is a hormone by-product produced by both males and females, particularly during puberty. As the levels of DHT increase, the oil glands become over-stimulated and overproduce oil. This excessive oil accumulates and clogs the pores, resulting in problem skin. Clearogen is the only Anti-Blemish solution designed to address the excessive DHT, with natural botanicals that work to dramatically reduce DHT, resulting in normal oil production and oil flow. Other products commonly treat breakouts after they start, but with Clearogen, problem skin can be prevented at the first step. Normal oil production will not allow for bacteria to take root, and the breakout cycle will be stopped.

Q. Why is it a bad idea to squeeze pimples ?

Squeezing or popping pimples spreads bacteria and ultimately results in scars. Popping a pimple could actually make the pimple last longer, because the skin ends up red and irritated for a longer period. By using Clearogen’s problem skin treatment products, you can help dry the pimple faster, without leaving scars, or redness and irritation.

Q. Do I need to use problem skin spot treatments?

No. The key to problem skin treatment is PREVENTION. By using the 3 step Clearogen Anti-Blemish Treatment all over your face, you can prevent breakouts, before they develop, while treating the existing acne lesions. No other washes, creams, or problem skin control lotions are needed.

Q. Does makeup cause Problem skin?

Yes. Pore clogging make up or oil-based cosmetics can cause or worsen problem skin, if your skin is already oily. It is wise to always buy makeup that is labeled non-comedogenic, meaning that it won’t clog your pores. Using Clearogen foaming skin cleanser can gently remove makeup, while treating your problem skin at the same time.

Clearogen Payment & Shipment Questions

Q. What forms of payment do you accept?

We accept EFT payments or Credit Card payments via Payfast. Please be advised that your order will only be approved once payment reflects in our account. If you require any assistance with payments please email

Q. Is Clearogen shipped in marked or unmarked packaging?

Clearogen products are shipped discreetly in courier-supplied boxes, without any logos or markings indicating the contents. The shipper on the label is Shades of Skin (Pty) Ltd.

Q. What are your shipping and handling costs and how long will it take my order to arrive?

Most orders are shipped via courier within 2-3 days.

Shipping costs are FREE anywhere within the boarders of South Africa.

Depending on your locality, delivery can take 3 to 5 working days.

Q. Do your ship to PO boxes?

We do not ship to PO boxes. However, our packaging is discreet, in courier-supplied boxes, to insure your privacy.